INTRODUCTION
By using your PAGA PREPAID CARD (the “Card”) you unconditionally agree to be bound by this Terms and Conditions and any laws, rules, regulations, and official issuances applicable, now existing or which may hereinafter be enacted, issued, or enforced by the Regulator. These terms and conditions (the “Terms” or “T&C”) comprise the agreement between PAGATECH LIMITED (hereinafter referred to as “Paga”, “we”, “us” and “our”) and the CARDHOLDER (hereinafter referred to as “you” and “your”).
1.1. “Access Points” means an Automated Teller Machine (ATM), Point of Sale (POS) terminal or website merchant location where the Card is used.
1.2. “Bank” means United Bank for Africa Plc.
1.3. “Card” means prepaid cards (whether physical or virtual) issued by us, including any renewal or replacement Card or cards.
1.4. “Cardholder” means the person to whom the Card is issued and having power alone to operate the Card in accordance with the Terms and the rules and regulations in respect thereof.
1.5. “CBN” means the Central Bank of Nigeria.
1.6. “Customer Self Service Online Application” means the website or mobile application that customers can access to obtain their account balance, update their details, and make card to card transfers.
1.7. “Regulator” means the CBN.
1.8. “Initial PIN” means the first personal identification number for the Card issued to you.
1.9. “Load”, and “Reload” means to pay/credit money to your Card.
1.10. “Paga Online Consumer Application” means. Paga website - www.mypaga.com
1.11. “Pass Code” means the 4-digit code used to access the Customer Self Service Online Application
1.12. “PIN” means the Personal Identification Number required to authorise transactions (ATM, POS, or WEB).
1.13. “Transaction” means any cash withdrawal or payment initiated on the Card.
2.1. You must be at least 18 years old to apply for a Card.
2.2. Proof of identity is required to apply, and we may carry out checks on you electronically.v
2.3. You must provide a valid telephone number and/or e-mail at the point of applying for a Card.
2.4. All relevant Card issuance fees must be paid when applying for the Card.
3.1. To activate the Card, you must provide the relevant Know Your Customer information or documentation as requested by us.
3.2. Once you activate your Card, a unique customer ID will be assigned to the Card.
3.3. You shall sign at the back of the Card once received.
3.4. Peel off the blue pin tab on the fulfilment or welcome letter for the Card.
3.5. While you will be able to use the Initial PIN for Transactions and even retain it as your PIN if you so desire, it is advisable to change the Initial PIN to one of your choice in accordance with these Terms. You assume full responsibility for the Initial PIN and any subsequent PIN.
3.6. The Initial PIN change must be done using the UBA Plc ATM, but subsequent changes can be done on other Bank's ATMs. It is always advisable to change your PIN to one you can easily remember and cannot be easily guessed by anyone.
3.7. In case you experience any difficulty using your default PIN, kindly contact the PAGA Customer Fulfilment Centre at 0700-000-7242, 01-2777160 or service@paga.com
3.8. By using the Card, you agree to these Terms.
3.9. You agree and consent to our processing your personal information in line with the Nigeria Data Protection Regulation (NDPR) for the purpose of the issuance of the Card and your use of the Card.
4.1. Loading and Reloading can be done by transferring using any PAGA Online Consumer Applications.
4.2. Once your Load/Reload (as the case may be), your funds will be available for use without delay.
4.3. The maximum Load amount allowed on your Card shall be determined from time to time in line with the relevant CBN Regulations. A Load/Reload Fee will apply to each Load/Reload that you make.
5.1. The Card shall be denominated in Naira.
5.2. You can use the Card for withdrawal of cash from cash machines (ATMs) and or to make payments for goods and or services. You must follow any instructions that we give about using your Card and keeping it safe.
5.3. A Transaction is deemed to be authorised where it is used at any Access Point, or the Card information is supplied on any platform and the PIN is entered.
5.4. We will assume that all Transactions initiated on your Card are authorised by you unless you inform us otherwise immediately after.
5.5. We will deduct the value of your Transaction from the balance on your Card as soon as you authorise a Transaction as well as any applicable fees. We will also deduct any applicable fees as soon as they become payable by you.
5.6. The Card must not be used for any unlawful transaction including the purchase of goods and or services prohibited by the laws of the Federal Republic of Nigeria.
5.7. We may refuse to authorise the use of the Card if the transaction does not comply with applicable terms from time to time.
5.8. All transactions can be viewed online by accessing the customer self-service application with your Pass Code.
5.9. You may initiate international Transactions with your Card, subject to the United States Dollars spend limit on your Card. Where you use the Card to make payment for an item denominated in foreign currency, we will convert your payment into United States Dollars currency using the prevailing exchange rate which exchange rate shall vary from time to time.
5.10. We may at any time suspend, restrict, or cancel your Card or refuse to issue or replace a Card for reasons relating to the following:
5.10.1. we are concerned about the security of the Card we have issued to you.
5.10.2. we suspect your Card is being used in an unauthorised or fraudulent manner.
5.10.3. we need to do so to comply with the law.
5.10.4. we consider it necessary to so act.
5.10.5. we notice that you have registered multiple Cards against your Paga wallet.
5.11. If we do this, we will tell you as soon as we can or are permitted to do so after we have taken these steps and we shall not be liable to refund the card issuance fee.
5.12. We may also refuse to support a transaction:
5.12.1. if we are concerned with the security of your Card or suspect your Card is being used in an unauthorised or fraudulent manner.
5.12.2. where the value of the transaction exceeds your daily spend limit.
5.12.3. where the transaction originates from a blacklisted merchant.
5.12.4. where sufficient funds are not loaded on your Card at the time of a transaction to cover the amount of the transaction and any applicable fees.
5.12.5. where there is an outstanding shortfall on the Card.
5.12.6. where we have reasonable grounds to believe that you are acting in breach of these Terms.
5.12.7. where we have reasonable grounds to believe that a third-party many have rights over the amount on your Card.
5.12.8. in compliance with a court order issued by a Nigerian Court of competent jurisdiction.
5.12.9. where we believe that a transaction is potentially suspicious or illegal (for example, if we believe that a transaction is being made fraudulently); or
5.12.10. because of errors, failures (whether mechanical or otherwise) or refusals by merchants, payment processors or payment schemes processing transactions.
5.12.11. If we refuse to authorise a transaction, we will, if practicable, tell you why immediately unless it would be unlawful for us to do so. You may correct any information we hold which may have caused us to refuse a transaction.
5.12.12. Where it is unpracticable or unlawful for us to do so.
5.13. If we refuse to authorise a transaction, we will, if practicable, tell you why immediately unless it would be unlawful for us to do so. You may correct any information we hold which may have caused us to refuse a transaction.
5.14. Once you authorise a Transaction, it cannot be revoked or withdrawn.
5.15. You shall be required to provide such information as we may deem fit for our due diligence or Know Your Customer processes to enable you to continue to use the Card.
5.16. We shall maintain records of your Transactions for at least five (5) years after completion of the Transaction or such longer period as may be required by the Central Bank of Nigeria (“CBN”).
5.17. We will use reasonable efforts to support transactions initiated on the Card, but do not guarantee that we will be able to always receive or support transactions.
5.18. Access to the internet or mobile data is necessary to manage the Card, check your fund balance and available funds on the Card.
5.19. You must keep your Card safe and not let anyone else use it. If you are issued a PIN, you must always keep it confidential. You should memorise the PIN, destroy the notification for the Initial PIN and never disclose the PIN or security information to anyone. If you suspect that someone else knows your PIN, you should change it as soon as possible. You can change your PIN to something more memorable at most ATM machines by following the on-screen instructions. Please do not interfere with any magnetic stripe or integrated circuit (chip) in the card notice. We recommend that you check the balance on your Card regularly online at the Customer Self-Service Online Application with your Pass Code. We will provide you with your Card balance and a statement of recent Transactions either by electronic means or on our secure webpage at any time. Your statement will show:
5.19.1. information relating to each Card transaction which will enable it to be identified.
5.19.2. the amount of the Card transaction shown in the currency in which the transaction was paid or debited to the Card.
5.19.3. the amount of any applicable charges for the Transaction; and
5.19.4. the date the Transaction is authorised or posted on to the Card.
6.1. The Card will detail an expiration date.
6.2. We reserve the right to issue a new Card upon the expiration of the old Card. Where a new Card is issued, it will expire on the last day of the month indicated on the expiration date displayed on the Card and this T&C will continue to apply. You will be informed prior to this to allow you request for a new card, however, if you are unable to secure a card before the expiry of your current card, your balances will be refunded to your Paga wallet.
7.1. You shall be charged fees in accordance with the schedule of fees and charges regarding your Card.
7.2. You are encouraged to call our Customer Support Centre numbers in clause 3.7 above if you have any queries, complaints, or issues regarding your Card.
8.1. If we have a good reason, we may:
8.1.1. refuse to approve a transaction.
8.1.2. cancel or suspend your right to use the Card for any or all purposes or refuse to replace any Card without prior notice to you. This T&C will be deemed to continue to subsist even if we do any of the above.
9.1. You should always keep the Card carefully and your PIN confidential. You must also keep the Card separately from any cheques.
9.2. You should never write down or record your PIN.
9.3. You should only reveal the Card number to make a transaction or to report the loss or theft of the Card. We will not require your full PAN details for the latter but will request for sufficient details to be able to identify your account.
9.4. The PIN may be used for cash withdrawals, balance enquiry at ATMs and for making payments at some of the merchants' terminals.
9.5. Use of the wrong PIN three (3) times would invalidate the Card. Paga bears no liability for unauthorised use of the Card. You are responsible for always keeping the Card safe and your PIN confidential.
10.1. You must notify us:
4.2. Once your Load/Reload (as the case may be), your funds will be available for use without delay.
4.3. The maximum Load amount allowed on your Card shall be determined from time to time in line with the relevant CBN Regulations. A Load/Reload Fee will apply to each Load/Reload that you make.
11.1. Your Liabilities
11.1.1 If your Card is lost, stolen, or misused by someone who obtained it without your permission, you will be liable for all amounts transacted on your Card and losses incurred.
11.1.2. If it is misused with your permission, you will be liable for all losses.
11.1.3. If the Card has been fraudulently used before you report the loss, or in a manner that suggests compromise by the cardholder, you will be liable for all losses incurred.
11.1.4. Paga and shall not be liable for consequences that arise from any transaction because of disclosure to any third party.
11.1.5. Paga shall not be liable, accountable, or responsible in any way whatsoever to the Cardholder for any loss, injury or damage however arising out of the use of the Access Points.
11.2. If the Card is lost or stolen or is misused or someone else may have discovered the PIN, you must notify us immediately by calling or emailing us on our Customer Fulfilment Centre telephone number and email address in clause 3.7 above. Upon receipt of your report, we will take steps to stop the use of the Card.
11.3. You must cooperate with the police and us in our efforts to recover the Card if it has been lost or stolen. If you recover it, you must not use it but should destroy the Card by cutting the Card in half. You must report any loss or theft of the Card to the police, and if we request it, obtain a crime reference number.
12.1. Until you notify us in writing that your Card is lost, stolen or at risk of being misused, you will be liable for transactions before we acknowledge the receipt of the notification
12.2. If someone uses the Card issued to you, you will be liable for all the transactions which take place prior to your written notification to us of such incident.
12.3. You will not be liable for losses from transactions that take place after you have notified us in writing, and we have acknowledged receipt of your written notification that your Card is lost or stolen or is in danger of being misused etc.
12.4. If we are unable to debit your Card because the Card has been closed or for any other reason beyond our control, you will still be liable to pay us for all transactions.
12.5. We will not be liable to you if we cannot carry out our responsibilities under these Terms because of anything that we cannot reasonably control including but not limited to:
12.5.1. any machine failing to work or technical glitches.
12.5.2. compliance with applicable laws, guidelines, and regulations; and
12.5.3. industrial disputes, natural disasters, pandemics (excluding Covid-19), epidemics or acts of God.
12.6. We will only be responsible for the loss you suffer as a direct result of our gross negligence, up to a maximum of the balance on your Card.
12.7. Notwithstanding any provisions in these Terms, we shall not be liable for any indirect, consequential, or incidental loss or damage(s) (for example loss of reputation, revenue, opportunity etc).
12.8. If for whatever reason you do not use your Card in accordance with these Terms or the Card is being used fraudulently, we reserve the right to charge you for any cost that we reasonably incur in taking action to stop the use of the Card and to recover any monies incurred because of your activities.
12.9. We shall not be liable for the goods or services that you purchase with your Card.
12.10. We shall not be liable for a merchant's refusal to honour a transaction on your Card or failing to cancel an authorization.
12.11. You understand that there may be interruptions in the use of your Card e.g., when maintenance is being carried out, which we will not be held liable for. During this short period, you may be unable to use your Card to pay for purchases or withdraw cash from the ATM, reload your Card, and check the balance on the Card.
13.1. We will credit your Card with a refund for any transaction or incorrect debit to your Card that you have protested; only after an independent investigation is conducted by us and we are satisfied that your claims are correct. You cannot use a claim you may have against someone else to make a claim against us or refuse to pay us unless you have a legal right to do so. You cannot transfer any rights against us to anyone else.
13.2. If you have any disputes about purchases made using your Card, you should settle these with the person you bought the goods or services from. We are not responsible for the quality, safety, legality or any other aspect of any goods or services purchased with your Card. Remember that once you have used your Card to make a purchase, we cannot stop that transaction.
15.1. The Terms will come to an end following the expiration of the Card and you fail to obtain a new Card.
15.2. We reserve the right to terminate these Terms effective immediately where:
15.3. We may terminate our relationship with you under these Terms at any time, by giving thirty (30) days prior written notice to you.
15.4. You may terminate these Terms by contacting us via the Customer Fulfilment Centre (CFC) via any of the means detailed in these Terms.
15.5. Upon termination taking effect, we will cancel the Card and the Cardholder upon written request shall be entitled to receive any refund on the balance on the Card if any subject to the deduction of any outstanding fees or charges due on the Card.
16.1. We collect personal information of Cardholders to operate the Cards and you consent to our processing oof your personal information and processing any such information through a third party.
16.2. You reserve the right to request in writing for access to your personal information that we may hold and where necessary we will advise you of the attendant fees where applicable.
17.1. We do not warrant that the services and benefits that we provide pursuant to the Terms will always be available. We reserve the right to withdraw or vary these services or benefits at any time without giving you notice.
17.2. We will charge you for any loss or cost we incur resulting from a breach of the Terms by you.
17.3. The Terms is governed by the Laws of the Federal Republic of Nigeria including laws pertaining to money laundering, CBN regulations and guidelines and other applicable laws in Nigeria.
17.4. Your application for a card will be subject to our processes and reviews, which may require you to provide further confirmation on documents. We reserve the right to accept or reject your application.
17.5. We reserve the right to terminate the Terms immediately upon suspicion of false information on opening a prepaid card or a fraudulent/criminal act is ascertained against you.
These terms and conditions shall be construed in accordance with Nigerian Law and the courts in Lagos Nigeria shall have jurisdiction to settle any issues or matters arising from these Terms.
Head, Paga Card
PAGA HQ, 176 Herbert Macaulay Way, 3rd Floor, Yaba, Lagos, Nigeria.
Tel: 0700-000-7242, 01-2777160 E-mail: service@paga.com
All the Terms and Conditions of the PAGA PREPAID CARD have been read and understood by me as evidenced by my signature below or electronic acceptance of the terms and conditions.